# Frequently Asked Questions ## [Q] The MacOS application does not start and the OS is complaining about Security The applications are not yet signed, so the safety checks of the operating systems will detect it. After you have started to MacOS application and it was closed due to Security issues, you need to navigate to the **System Preferences** on your Mac computer. Under Security and Privacy menu on the General tab you will see an "**Open**" action for Pandoo below the "**Allow apps downloaded from**" section. After you have started Pandoo from here, everything will be ok. ## [Q] The Windows application does not start and Windows Defender SmartScreen is complaining about Security The applications are not yet signed, so the safety checks of the operating systems will detect it. In the **Control Center**, you need to find the **Windows Security** menu. In the **App and Browser control** section, you will see options for **Check apps and files**. Once you have turned **Off** this check, you can start Pandoo. ## [Q] When will be the apps officially released? When they reach a stable version around July 2020, the apps will be signed an officially released. ## [Q] The Windows app does not start: vcruntime140_1.dll not found You need to download the latest **Microsoft Visual C++ Redistributable for Visual Studio** from [here](https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads). Pandoo only supports 64-bit computers, so you need to download the **vc_redist.x64.exe** file. ## [Q] Why do I see more or fewer colleagues in Pandoo then others? Pandoo is synced with the calendar view on BambooHR. If you change the filter on https://COMPANY_NAME.bamboohr.com/calendar, Pandoo will adapt too after a **Refresh**. ## [Q] Why isn't the iOS version available for download? Distributing an iOS app without Apple AppStore requires a lot of steps from the user (resigning). We are working on the AppStore submission. Meanwhile, if you are ready to resign a version by yourself for your own device, please drop an e-mail at pandoo@tweaked.tech. ## [Q] Why isn't the Linux version available for download? We have discovered an issue with the distribution of the Linux app. This is a general issue with the framework that we use, not specific to Pandoo. The issue was reported to Google and we are trying to solve the problem.